Satisfaction Guarantee

Terms & Conditions

General

All my work is covered by a 100% Customer Satisfaction Guarantee. In other words, if as a paying customer, you do not like one or all of the photos done at your request, you can simply advise me in writing. If it is possible, I will organise to re-shoot the photos to your satisfaction.

In the event that you’re still not satisfied, you will receive a full refund of the photography costs. Simple, no questions asked. 

Inspecting the photos

After the photo shoot you will receive from me a selection of photos for you to choose from. These photos are delivered to you in low resolution JPEG digital files via an online portal and are only broadly retouched. Photos are fully retouched only after you’ve made your selection. All proofs are watermarked until accepted by you.

Once you’ve made your selection and fully retouched photos, without a watermark, have been sent to you, this Customer Satisfaction Guarantee will cease and you will no longer be able to claim against it.

Timeframe for exercising Satisfaction Guarantee

If you wish to claim a refund under the Customer Satisfaction Guarantee you will need to advise me in writing by email to: pmarion@bigpond.net.au or text to 0411 461 197 no later than 3 calendar days after receiving the link to the portal/proofs from me. No refund will be made after that time.

Any verbal communication to that effect will have to be confirmed in writing to exercise your right under this guarantee.

Exclusions from Satisfaction Guarantee

The following are not covered under this warranty:

• The cost of a Hair & Makeup Artist if one was organised on your behalf.

• The cost of hiring a studio, if that cost was communicated to you prior to the photo shoot.